FAQs

What Is Natural Wellness Box?

Natural Wellness Box is a small UK business which has just launched in January 2018. Our aim is to introduce you to a cleaner, greener way of living by delivering a bi-monthly subscription box directly to your door. We select 5 to 7 natural, cruelty free, vegan friendly health and beauty products from a variety of established, artisan and upcoming brands. This way, you get to try out a great variety of products and try something new.

What's inside the box?

In each box you will receive 5-7 natural, vegan friendly, cruelty free health, beauty and wellness products. Products will be full size items from well known brands and smaller artisans. You could receive superfood and health supplements, aromatherapy products, herbal teas, healthy snacks, natural beauty and skincare, natural cosmetics or even crystals.  We support small UK businesses and try to include a variety in each box.

How does it work?

The set up process is simple and quick, just click SUBSCRIBE from the menu or homepage and follow the simple on screen instructions. Once subscribed, sit back, relax and we will do the rest! We carefully curate a box, pack it and post it directly to your door. Boxes are shipped around the 15th every other month until the box has sold out. We will update the website when the box has sold out so you know which box you will receive. Once you receive your box, all you have to do is open it and enjoy the contents! 

How much does it cost?

The cost of a box is just £35 every other month. We offer discounts for prepaying for a 6 month or 12 month subscription. You can also purchase a one off box with no subscription for £37. We offer free postage within the U.K. so there are no extra costs added at checkout.

How does payment work?

We are a bi- monthly subscription box so payment will taken when you subscribe, then you will be billed accordingly on or around the first every other month, every 6 months or every 12 months. If you subscribe after the 15th of March, May, July, September, November or Jan you will receive the next available box if the latest box has sold out.

​How much is delivery and where do you deliver to?

​We offer FREE DELIVERY within the UK and £9.95 to Europe.

Do you deliver internationally?

Yes- delivery to Europe is £9.95, unfortunately we do not deliver to USA due to customs restrictions with food and drink.

How can I cancel my subscription and/or receive a refund?

You can cancel your subscription by logging into your account and managing your subscriptions. If you are ever unhappy about anything you receive, please don't hesitate to contact us and we will take the time to listen to you. 

In order to receive a refund, you must request one before your box has shipped. Unfortunately, we are unable to provide refunds for boxes that have shipped. You may receive a refund for an order any time before shipment, which is around the 15th of the month.

I would like to feature one of my products in your box, how can I do this?

We love discovering new exciting brands and products within the green health and beauty industry - whether you are established, new, small and large, we would love to hear from you. Email naturalwellnessbox@gmail.com and we will get back to you as soon as we can. 

I am a blogger/reviewer and would like to collaborate with you, how can I do this?

As we are a new subscription box, we would love to speak to a variety of bloggers and subscription box reviewers so please feel free to get in touch if you are interested in working with us. Email naturalwellnessbox@gmail.com and we will get back to you!

How do I contact you?

You can contact us anytime by emailing naturalwellnessbox@gmail.com or via messenger on Facebook Page @naturalwellnessbox. Customer satisfaction is our highest priority and we will get back to you as soon as possible.

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