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FAQs

Natural Wellness Box is a small UK female led family business which launched in January 2018. Our aim is to help you to achieve complete natural wellbeing from the inside out and to create the ultimate wellbeing experience with our luxe exclusive collections.

What’s inside each box?

In each box you will receive at least 5-7 natural, vegan friendly, cruelty free health, beauty and wellness products. Products will be specially selected from luxe indie well known and up and coming brands. Each box contains a themed collection of beauty, wellness and health products.

How much does it cost?

The cost of a box if you subscribe is just £38 every other month, or £42 for a one off box. We offer discounts for a 6 or 12 month subscription. You can also have a box delivered to someone as a gift. We offer free postage within the U.K. so there are no extra costs added at checkout.

​How does payment work?

​We are a bi- monthly subscription box so payment will taken when you subscribe, then you will be billed accordingly on or around the 1st every other month, every 6 months or every 12 months. If you subscribe or order after a box has just sold out, you will be sent the next available box. We always strive to update our website clearly so that you know which box you will receive. Payments are taken on the 1st of Jan, March, May, July, September and November. 

​How much is delivery and where do you deliver to?

​We offer free delivery within the UK. Our boxes are sent via Royal Mail 48 Tracked. Shipping to Europe is £9.95 and sent via Deutsch Post Tracked. International Shipping is £17.95 and sent via Deutsch Post Tracked.

How can I cancel my subscription and/or receive a refund?

You can cancel your subscription by accessing your account and managing your subscriptions. You will have a link to manage your account in the email sent to you confirming your subscription or you can email us and we can help. If you are ever unhappy about anything you receive, please don't hesitate to contact us and we will take the time to listen to you. 

In order to receive a refund, you must request one before your box has shipped. Unfortunately, we are unable to provide refunds for boxes that have shipped.You may receive a refund for an order any time before shipment, which is around the 18th of the month. If you purchase a prepay subscription and would like a refund, please email us and we will be happy to help with this.

If you would like a refund after your box arrives, you can send the box back to us with products unopened at your cost and a refund will then be processed. 

I would like to feature one of my products in your box, how can I do this?

We love discovering new exciting brands and products within the health and beauty industry - whether you are established, new, small and large, we would love to hear from you. Email info@naturalwellnessbox.co.uk. Due to a large volume of emails, we will only reply if we feel your product is suitable for our boxes.

I am a journalist/blogger/reviewer and would like to know more information.

We love to speak to a variety of journalists and bloggers so please feel free to get in touch if you are interested in working with us or need any further details. Email info@naturalwellnessbox.co.uk and we will get back to you!

​How do I contact you?

​You can contact us anytime by emailing info@naturalwellnessbox.co.uk or via messenger on Facebook Page @naturalwellnessbox. Customer satisfaction is our highest priority and we will always get back to you as soon as possible.